Model : All other Alcatel 1 - Switch on your phone with a not allowed SIM Card, 2 - When the message "Enter Network Key" appear enter the Code we send to you. - How to format: How to reset/format/user lock remove Alcatel Phones: Method 1 (Normal Keypad Phones): Keep press # and power on Button. Method 2 (Touch screen Phones): Keep press volume up and Power on Button. - -